IRIS Insights Blog
Research-backed articles for collections leaders, receivables teams, and agencies evaluating how to scale recovery without adding headcount.
The moment the collections director sees the day‑60 promise‑break rate jump from 12% to 27%, the usual “threat‑or‑reward” scripts feel flat. The team has been…
Pre-writeoff recovery collections refers to the final 30-day window of systematic outreach before an account is formally charged off. It is the…
Payment commitment tracking in consumer debt is the discipline of logging every promise-to-pay as a structured, time-stamped system record, monitoring whether…
A collector's calendar doesn't lie. Pull the call logs for your three best agents on any given week and count how many hours they spent on accounts that…
Healthcare revenue cycle collections refers to the process of recovering patient-owed balances after insurance adjudication — the segment of the revenue cycle…
It's Tuesday morning. Your collections manager pulls up the dashboard and the week looks familiar: a queue of accounts at day 15, a handful of broken promises…
Flexible Payment Plans in Debt Collection: How Plan Design Determines Whether Consumers Say Yes or Stall